Ryan Jordan

Fulfillment Guidelines (Procurement Services)

(See this page for a description of available procurement services.)

  1. Goods will ship to you directly from the manufacturer. We work with OEMs primarily in Mexico, Taiwan, the Phillippines, China, and Vietnam.
  2. MOQ (minimum unit order quantity) of 1,000 units generally nets you the best pricing.
  3. We use our own import brokers whenever possible, to save you import duty fees, customs processing delays, and a lot of hassle. We work with OEM suppliers on a product-and-service fee basis (we pay them for products at their cost, plus a service fee to manage the contract). Consequently, your import invoice will state the cost of imported goods that will be lower (25% to 50%) than the net cost of goods to you.
  4. For small-volume shipments, we recommend paying the extra cost for air freight shipment. It’s fast (5-10 days), more trackable, more secure, and more reliable than container shipping. Container shipping may be a better option if timing of your shipment isn’t urgent or you wish to save expenses on bulkier shipments.
  5. For shipments that are being cleared through US Customs (imported to the US), we recommend initial destination addresses of Los Angeles, Seattle, Denver, New York (state) or New Jersey (state), which offer efficient customs processing offices and brokers.
  6. Because we are purchasing goods directly from OEM suppliers, there are no refunds.
  7. We work with reputable suppliers with good manufacturing QA/QC. However, you can expect a small percentage of products with out-of-the-box defects. Normally this defect rate is about 1% to 2%. Please consider this when determining your per-unit costing. For defect rates in excess of 2% (for new products), we can generally negotiate incremental refunds with the OEM supplier.